Misleading error message at ST Meeting Server installation

This week I was challenged with a completely deceptive error message during the installation of the Sametime Meeting Server. The error message claimed that

System Clocks are not synchronized within 5 minutes of one another, Please synchronize for federation.

IBM Installation manager error message

Since I was working in a somewhat unreliable test environment I obviously believed in the message and dutifully compared the system times between the Sametime Systems Console server and the Sametime Meeting server. Without a lot of surprise the times were synchronised and the time zone settings didn’t cause any trouble either. This obviously didn’t help me in any shape or form hence I started to investigate the various log files created by the system.

Looking at the Deployment Manager’s System log I discovered an error, which was logged every time I tried to confirm the deployment plan for the Sametime Meeting Server:

[20/04/12 16:21:13:150 NZST] 00000065 exception     W com.ibm.ws.wim.adapter.file.was.FileAdapter login CWWIM4512E The password match failed.
[20/04/12 16:21:13:151 NZST] 00000065 exception     W com.ibm.ws.wim.adapter.file.was.FileAdapter login
                                com.ibm.websphere.wim.exception.PasswordCheckFailedException: CWWIM4512E The password match failed.
at com.ibm.ws.wim.adapter.file.was.FileAdapter.login(FileAdapter.java:2025)
at com.ibm.ws.wim.ProfileManager.loginImpl(ProfileManager.java:3519)

[20/04/12 16:21:13:153 NZST] 00000065 LTPAServerObj E   SECJ0369E: Authentication failed when using LTPA. The exception is <null>.

This triggered my memory. We recently had to change the password for the local Websphere administrative user. Researching above error message I learned from Dave (Thanks!) that the local file registry could still hold the wrong password. The link in Dave’s post pointed me to the instructions on how to How to reset the administrator’s password in the file registry. While those instructions obviously aim for Websphere Portal they still helped me solve my issues with the Sametime Systems Console deployment manager.

After synchronising all the nodes and restarting the application servers, node agents and the deployment manager I managed to successfully deploy the Sametime Meeting Server.


How to reset the administrator’s password in the file registry

Principal field invalidates RFC 5322 compliance

Due to lack of time, another post in ‘shorthand’:

Outgoing SMTP messages are rejected by ISP or Gateway appliance with error “Invalid sender address”

RFC 5322 requires a from field in the header of every email. Emails that were sent from LotusScript specifying an invalid entry for the Principal field caused Domino to create invalid message headers. The mandatory From field was missing.

When using Principal fields, ensure to use valid names. This are full names or abbreviated names as listed in the Domino Directory but not email addresses. Using email addresses in the principal field causes above issue even if the address is listed as an additional entry in the User Name field.

Debug code shipped with 8.5.2 gold?

Looks like there is one more issue with the new 8.5.2 release of Lotus Traveler and Update Installer that is going to bug me.
After installing the 8.5.2 Update Installer on my Nokia N97 mobile device there is a little pop-up coming up in the top right corner of the screen whenever I am using the function key on the keyboard (see screen shot below). Removing and reinstalling the app confirmed that it is definitely being the cause.

Now I am obviously wondering whether IBM has missed to remove/disable debug information before shipping the code to the customer. This suspicion is boosted by the notices.txt file in the LotusTraveler directory on my mobile phone claiming to contain ‘NOTICES AND INFORMATION’ for ‘IBM Lotus Notes Traveler 8.5.2 – Beta’.

As with the previous issues I have submitted this problem to IBM for further investigation. It would be nice to know though if anyone else is having similar issues.

Traveler Pop-up

Update 02/09/10 – response from IBM:

Sorry for the inconvenience – it is a debug switch – shouldn’t hurt
anything.  It has been fixed in the next release of 852 which we be
available around 9/17.

Please download the newer version after 9/17 and install.  With the
Lotus Installer application on the device, the users should be prompted
to automatically update their clients.