Lotus Traveler: 403 FORBIDDEN

Just a quick note on an issue we discovered lately.

Issue:
An Apple iPhone was unable to synchronise with the Traveler server. The only error message we got was 403 FORBIDDEN (Access not allowed even with authorization) in the Domlog.nsf.

Investigation:
Issue tell traveler security status username on the domino console. This will result with a listing of all devices registered to a user and their security status. In this particular case the security approval was pending for the iPhone but the device was not listed in the LotusTraveler.nsf.

Solution:
Issue tell traveler security approval approve deviceID username. This will approve the pending device approval and re-add the device to the LotusTraveler.nsf.