Issue while updating Traveler policies

One of my previous posts describes that there are two different ways policies are applied to traveler users.

When Traveler policies are applied, the content of the settings document is being copied over into a profile document of the user’s mail file.

The Traveler server is using the Traveler’s Cluster Cache database (ntsclcache.nsf) to look-up the location of the user’s mail file.

The following error could be raised when policies can not be applied:

Notes Traveler: SEVERE [SYSADMIN] Internal Error: Debug Data: Error on UpdateProfileFromPolicyError: Database ‘mail/mdemo2.nsf’ on ‘CN=MAIL/O=Organisation’. Error(227 )=Invalid or nonexistent document

There might be an issue with the ntsclcache.nsf. Just open the database, remove the entries for the affected user. Restart the Traveler task and try applying the policies again manually.

In my case the mail file was located on a 7.0.3 server in a different domain, hence I had to issue ‘Tell Traveler Policy Update MDemo2

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